CHARLOTTE TILBURY EXAGGER-EYES VOLUME MASCARA

At FromUKBabe Shop, we deliver premium products sourced from the UK, Paris, and the USA using air freight to ensure quality and efficiency. Below is everything you need to know about our shipping process:

1. Shipping Destinations
We currently ship to:

• Malaysia (all states, including Sabah and Sarawak)

​2. Shipping Methods and Fees

• From UK/Paris/USA to Malaysia:

  • Cut of order every 15th of that month

  • Estimated Time of Arrival Malaysia: End of that month

  • Estimated Delivery Time: 7-14 business days (air freight)

• Shipping/Delivery Fees

  • Free delivery if you purchase above RM150 ​

  • Purchases below RM50, delivery flat rate RM10

3. Processing Time

• Your orders are processed within 3-5 business days after payment confirmation.

• Pre-order and instalment plan items (e.g., under the RAYA Instalment Plan) follow the specific delivery schedule, such as mid-March for pre-Raya deliveries.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package.

5. Delivery Issues

• Ensure your shipping address is accurate during checkout. We are not responsible for delays caused by incorrect addresses.

• Additional reshipping fees will apply if a package is returned to us due to a failed delivery or unclaimed item.

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6. Customs and Import Duties

• For deliveries to Malaysia, customs clearance is usually handled as part of the shipping process.

• Custom customs duties, taxes, or fees may apply for international orders depending on your country’s regulations. These charges are the buyer’s responsibility.

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7. Contact Us

For further inquiries or assistance:​

• Email: fromukbabe@gmail.com

• Customer Service WhatsApp: +60108789018